Your information. Your privacy.

What personal information may be collected?

The information collected depends on how you interact with Sleepy Joe's and the website.

• Your name and surname.
• Your telephone or mobile number.
• Your email address where provided.
• Billing and delivery addresses.
• Order details and products purchased.
• Information you provide in an enquiry or message.
• Delivery location information needed to fulfil an order.
• Technical website information such as browser, device and IP information where collected automatically.

Why we use your information

Personal information may be used where reasonably necessary to operate the Sleepy Joe's business and provide products and services to customers.

• Processing and fulfilling customer orders.
• Arranging delivery or collection.
• Responding to product and customer-service enquiries.
• Providing order updates and communicating about purchases.
• Handling returns, refunds, warranty enquiries or complaints.
• Maintaining transaction and business records.
• Improving website functionality and customer experience.
• Preventing fraud, misuse or security problems.
• Meeting applicable legal, accounting or regulatory obligations.

Information used during checkout

When you place an online order, the website may collect the information required to process your purchase, including billing details, delivery details and the contents of your order.

Online payments may be processed through third-party payment service providers. Payment providers may process payment information according to their own privacy and security practices.

Cookies may be used to make the website work properly

Like most ecommerce websites, sleepyjoes.co.za may use cookies and similar technologies.

Cookies may help with:

• Remembering items placed in a shopping cart.
• Maintaining checkout and account functionality.
• Remembering basic user preferences.
• Understanding website traffic and performance.
• Helping detect website misuse or security issues.

Browser settings can generally be used to block or delete cookies. Disabling necessary cookies may affect shopping-cart, checkout or other website functionality.

We do not need to sell your personal information

Information may, however, need to be shared with trusted third parties where this is necessary to provide the service requested by the customer or operate the website.

• Payment service providers.
• Delivery or logistics service providers.
• Website hosting and technical service providers.
• Professional advisers or service providers where reasonably necessary.
• Authorities or regulators where disclosure is required by law.

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

Protecting and retaining information

Reasonable administrative and technical measures are used to help protect personal information against unauthorised access, loss, misuse or disclosure.

No online service can guarantee absolute security, but reasonable steps should be taken to protect customer information.

How long do we retain information?

Personal information may be retained for as long as reasonably necessary for order administration, customer service, warranties, accounting, legal obligations, dispute resolution or other legitimate business purposes.

Information that is no longer reasonably required should be deleted, destroyed or de-identified where appropriate and legally permitted.

Contacting us through third-party platforms

Customers may communicate with Sleepy Joe's through telephone, WhatsApp, Facebook or other third-party communication services.

Information sent through these platforms may also be processed by the relevant platform provider under its own privacy terms.

Please avoid sending highly sensitive information through social media or messaging platforms unless necessary.

Third-party websites

The Sleepy Joe's website may contain links to other websites or online services, including social media, maps or payment providers.

Sleepy Joe's is not responsible for the privacy practices of independent third-party websites. Customers should review the privacy policies of those services where appropriate.

The website is intended for general retail customers

Sleepy Joe's does not intentionally seek to collect unnecessary personal information from children. Where a purchase requires contractual capacity, the purchaser should be legally capable of entering into the transaction or act through an appropriate parent or guardian.

Updates to this Privacy Policy

This policy may be updated from time to time to reflect changes in website functionality, business practices or applicable requirements.

The version published on sleepyjoes.co.za should be treated as the current website Privacy Policy.