Refunds, returns & delivery.

Delivery throughout KwaZulu-Natal

Sleepy Joe's delivers to customers throughout KwaZulu-Natal. Delivery availability, charges and estimated delivery times depend on the customer's location, the products ordered, stock availability and the size of the order.

Customers outside Vryheid are encouraged to confirm delivery arrangements with Sleepy Joe's if they are unsure whether delivery is available to their area.

• Delivery charges may vary according to location.
• Large or bulky products may require special delivery arrangements.
• Delivery dates are estimates until confirmed by Sleepy Joe's.
• Orders containing products that are not immediately available may take longer to fulfil.
• Customers should provide accurate contact and delivery information when ordering.

Check your goods when they arrive

Where reasonably possible, customers should inspect products when they are delivered or collected.

Please check that the product, model and size are correct and look for visible damage to the product or packaging.

• Check the product against your order.
• Check the size and model before removing protective packaging where possible.
• Report obvious delivery damage as soon as reasonably possible.
• Keep packaging, labels and proof of purchase where a return or warranty enquiry may be required.

Please contact us before returning anything

Customers who wish to request a return or exchange should contact Sleepy Joe's before bringing back or sending any item.

Whether an item can be returned or exchanged will depend on the circumstances, including the nature of the product, its condition, whether it has been used or opened and the reason for the return.

When contacting us, please provide:

• Your name and contact details.
• Your order number or proof of purchase.
• The product name and size.
• The reason for requesting the return.
• Clear photographs where the product is damaged, faulty or incorrect.

Special care applies to mattress returns

Mattresses are personal-use products. For hygiene reasons, the condition of a mattress and whether protective packaging has been removed or the mattress has been used may affect whether a non-defective mattress can be accepted for return or exchange.

Customers should therefore confirm the correct model and size before opening or using the mattress.

Tell us as soon as possible

If you receive a product that appears damaged, defective or different from what you ordered, contact Sleepy Joe's as soon as reasonably possible.

Please do not continue using a product if doing so could make the problem worse or make assessment difficult.

Approved refunds

Where a refund is approved, Sleepy Joe's will advise the customer of the refund process and any information required to complete it.

Processing times can vary depending on the original payment method, banking system and circumstances of the return.

Where legally permissible, delivery or collection costs may be treated separately from the price of the goods depending on why the item is being returned.

Contact us quickly if your order needs changing

If you need to change or cancel an order, contact Sleepy Joe's as soon as possible.

Once an order has been processed, ordered from a supplier, prepared for delivery or dispatched, cancellation may become more difficult and any applicable costs will depend on the circumstances and applicable consumer law.

Never assume an order has been cancelled until Sleepy Joe's has confirmed the cancellation.

Warranty terms differ by product

Many mattresses and bed products are supplied with manufacturer-specific guarantee or warranty terms. These periods and conditions vary between brands and models.

Customers should retain proof of purchase and any manufacturer documentation supplied with the product.

A warranty assessment may consider:

• The age of the product.
• The nature of the alleged defect.
• Whether the mattress has been used on a suitable and supportive base or frame.
• Whether there is evidence of misuse, physical damage or conditions excluded by the manufacturer.
• The manufacturer's specific warranty terms.

Sleepy Joe's will assist customers with relevant product and manufacturer information where available.

Collecting your order in Vryheid

Collection may be arranged for suitable orders from the Sleepy Joe's showroom at 195 Utrecht Street, Vryheid.

Please wait for confirmation that your order is ready before travelling to collect it.

Keeping this information current

Sleepy Joe's may update this policy from time to time to reflect changes to store procedures, delivery arrangements or legal requirements.

The policy published on this website at the time of your enquiry should be consulted together with any terms supplied with your specific order or product.